FAQ

Frequently asked questions

Ordering

How to order?

First, Let’s Design! You may submit your own design or have your product designed by Let’s Support professional design team at no cost. Email marketing@letssupport.com for more information. Once Approved, Let’s go! After your design is completed and approved, we begin production. You can also request a sample/proof of your product before placing your order. A pre-production sample(also known as a spec sample) is a physical sample of the item you are ordering with your imprint. Pre-production samples are produced in the exact same way as all our products will eventually be produced on large-scale production. There is a sampling and shipping fee for all samples please email ust for more info. Upon approval of the pre-production sample, your items will be manufactured with standard production time. Expedited production service may also be available; just be sure to ask!



How long is production/turnaround time?

Production time is the time from when you approve the design to when you recieve your order. Production time varies depending on the product. Embossed Apparel: 25 to 30 days Beanies, Socks, Scarves: 15 to 20 days Keychains, Patches and Labels: 10 to 12 days



Can you do rush orders?

Yes, we do provide the service of rush order.



Artwork

What kind of artwork do you accept?

Please send all artwork in vector file format.



Mockups & Samples

About

Where are you located?

Our main office is in San Diego California and our factory is over seas in Istanbul,Turkey. Which means a manufacturing support staff that never sleeps until your project is at your doorstep.



What exactly is Let’s Support and what do you do?

We are manufactureres of custom apparel and accessroies. We